FAQ
Orders & Shipping
When will my order be shipped?
Orders ship within 1–3 business days. Once shipped, you’ll receive a tracking number by email.
I didn’t get a tracking number or confirmation email. What should I do?
Please check your Promotions, Social, or Spam folders. If you still can’t find it, email us at info@silte.store.
When will my order arrive?
Most orders arrive within 3–7 business days.
Do you offer free shipping?
Yes — we offer Free Shipping on all U.S. orders. We also run special seasonal offers throughout the year, so always check back for our latest deals.
Returns & Guarantee
Can I return my order?
Yes. Please refer to our Returns Policy for full details. All eligible orders are covered by our 90-Day Happiness Guarantee.
What if I want to change or cancel my order?
Orders are processed quickly and usually can’t be changed or canceled once placed. Still, email us at info@silte.store as soon as possible, and we’ll do our best to help.
Products & Usage
How often should I use Silté products?
- Dead Sea Mud Mask → 2–3 times per week
- Niacinamide Serum → once daily, morning or evening
- Gentle Balancing Toner → morning and evening after cleansing
- Moisturizer / Cream → daily, morning and evening
Are your products safe for sensitive skin?
Yes. All Silté formulas are designed to be gentle yet effective. For very sensitive skin, we recommend patch testing first.
Can men use Silté Skincare?
Definitely. Our products work for all skin types and are effective for both men and women.
Can I use your products if I’m pregnant or breastfeeding?
Our formulas are mineral-rich, vegan, and free from parabens and sulfates. Still, we recommend showing the ingredient list to your doctor for personal guidance.
When will I see results?
Many customers notice a fresher, calmer look within the first weeks, with clearer and more balanced skin visible after 4–8 weeks of consistent use.
How long does one product last?
Depending on usage, most full-size products last 6–8 weeks when used as directed.
Are your products cruelty-free?
Yes. Silté Skincare is proudly cruelty-free — we never test on animals.
Do your products contain parabens or sulfates?
No. All Silté products are paraben-free, sulfate-free, and made without unnecessary fillers. Dead Sea Mud is naturally rich in minerals like magnesium and sulfur, which help calm skin and reduce breakouts.